IVR
(Interactive Voice Response)
Best IVR Service Provider in Kolkata
IVR (Interactive Voice Response) technology leverages pre-recorded voices and dual-tone multi-frequency (DTMF) inputs from a phone's keypad to interact with users, guiding them through menus and options. This technology can efficiently route calls to the appropriate departments or personnel based on the user's selections, reducing wait times and improving overall customer satisfaction.
Advanced self-help features of modern IVR systems allow users to perform a wide range of tasks without needing to speak with a live agent. For example, customers can check their account balances, make payments, schedule appointments, or track orders through intuitive voice commands or keypad inputs. This level of automation not only enhances the user experience by providing quick and convenient solutions but also enables companies to handle higher call volumes without compromising service quality.
Automate Business Communication with Multi-Level IVR
Features Of IVR Service
Account Setup
Set up your account in minutes: configure call modes, working hours, holiday IVR, and email alerts.
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API Integration
Seamlessly integrate with leading CRMs and custom systems using APIs to push call summaries upon completion.
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User Management
Effortless agent management for updating call forwarding numbers and email addresses to receive real-time call alerts.
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Multi-Language Support
Multi-Language Support in IVR Enhancing User Experience and Accessibility through Diverse Language Preferences.
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Real time call Recording
Access and download call recordings for all inbound and outbound calls on your portal for quality audits.
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Dashboard
Access a real-time analytics dashboard to gauge campaign performance and track detailed information more effectively.
Learn MoreIVR is a magic wand for several sectors like
Retail, Health care, Bank, Hospitality etc. Let’s discuss a bit about the usage of IVR in these sectors.
Banking
Implementing IVR can helps the banking sector.
- To shed out the load of innumerous calls in a single line
- To route the calls to the specific departments. Meaning extension 1 for account information, 2 for loan, 3 for new account 4 for updates about new investment etc.
- To generate fully automated self- help IVR process.
- To operate around the clock, offering support to customers even outside regular business hours.
- To Get updates on new investment products, interest rates, and market trends.
Hospitality Management
Now let’s analyze the picture of hospitality sector.
- Get a unique number that will become the brand number of their organization and the users can call the same number for reservation, for banquet, for restaurant
- Calls will be answered via virtual receptionist and will be redirected to specific departments.
- Call recording feature can let them to cross check whether the clients are handled properly or not, as in the hospitality industry communication is the key to success.
- Automating services reduces the need for extensive staffing, leading to significant cost savings in the long run.
- Guests can select their preferred language, ensuring clear and effective communication.
Customer-Care Service
Enhance customer care with IVR calls, ensuring quick routing, reduced wait times, and increased satisfaction.
- Calls are routed swiftly to the correct departments, ensuring efficient service. This quick direction reduces wait times and enhances customer satisfaction.
- Reduces customer hold times for quicker assistance.
- Provides support in multiple languages for diverse customer needs.
- IVR systems can support multiple languages, making it easier for non-native speakers to get help and feel valued.
- Customers can track the status of their orders or deliveries using the IVR system.
